In today’s workplace, success relies on more than technical knowledge. Hard skills create opportunities, but soft skills are what strengthen communication, build relationships, and support long-term growth. As Business English teachers, we play an important role in helping learners develop these abilities so they can communicate confidently, collaborate effectively, and navigate real business situations with ease.

In this module, you will learn how to:

• Understand what soft skills are and why they matter
• Teach clear and confident communication
• Build emotional intelligence for empathy and conflict resolution
• Strengthen teamwork and collaboration
• Use role-plays and feedback to make learning practical
• Integrate soft skills naturally into Business English lessons